Frequently Asked Questions
“It is important to note that the Open Trip operates as a group tour, meaning the journey will be conducted collectively, often alongside other tour participants. Therefore, to ensure optimal collective comfort and shared experience, we highly encourage all participants to minimize personal preferences and prioritize the interests of the group.”
Question and Answer about the Trip
We guarantee that the open trip will proceed even with only 1 participant, without any change in price
To join the Komodo tour, you need to purchase a plane ticket to Komodo Airport, Labuan Bajo, Flores, NTT. Most flights will transit in Denpasar, Bali, and continue the flight to Labuan Bajo.
You can purchase a plane ticket landing at 09:15 on the first day of the trip (flight from Bali at 7 in the morning) as the trip starts at 10 in the morning. However, if you prefer a relaxed schedule, you can also buy a plane ticket landing one day before the trip’s schedule. The return ticket can be purchased on the last day of the trip at 11 am – 11:30 am at the latest, so participants can catch flights at 1 pm or in the afternoon.
In Labuan Bajo, Flores, NTT, Indonesia, the meeting point is located at the Pelni port, which is a 10-minute drive from Komodo Airport. All participants will be picked up at their respective locations half an hour before the trip.
Ayana Komodo Resort, Plataran Komodo Resort, Loccal Collection, Sudamala Resort Komodo Labuan Bajo, Laprima Hotel, Meruorah Komodo, Bintang Flores Hotel, Carwen Plazza Hotel, Sylvia Resort Komodo, Seaesta, The Jayakarta Suites Komodo Flores, Mohini Komodo Resort.
- Please confirm availability before booking.
- Reservations cannot be made without a deposit.
- A 30% deposit is required for the trip.
- The remaining payment must be made no later than 10 days before the trip.
- Payment is made to:
- Receiving Bank Transfer
- Bca Link
- Paypal
- Mastercard
- Confirmation of payment via WhatsApp at +62 8214 649 6120 by sending the transfer receipt and participant data: Name & ID Card Number / Passport Number (All participants): Number of participants: Pickup location: Contact person:
- Indonesia Pristine Tour provides documentation, and each participant agrees to be recorded and photographed during the trip. Indonesia Pristine Tour reserves the right to use it for social media content for travel promotion purposes
- By registering, participants agree to the terms and conditions during the trip.
For toddlers to be safe to join a sailing trip, during physical activities such as trekking/snorkeling, toddlers can wait on the boat under parental supervision.
The number of participants in the open trip is adjusted to the capacity of the boat that will be used. Before making a reservation, guests will be offered a choice of available boats on the desired trip date.
Guests can be replaced with the consent of the initially registered guest with a maximum notification of H-1 (1 day before the trip).
A photo of ID card/Passport is required for sailboat permission as a mandatory requirement from the Harbor Master.
Tickets to enter Komodo National Park are available for cash payment only, and the entrance fee is excluded to avoid any change-related issues (such as price changes, etc.).
BOOKING
Client may do the booking of any travel services by phone, WA, email, filling the online reservation. A booking is accepted when the Company has confirmed its acceptance in writing and issued a confirmation invoice INDONESIA PRISTINE TOUR will not take any responsibilities for the different rate or information given by the agencies. Client needs to review and verify the booking confirmation letter. Indonesia Pristine Tour should receive client acceptance confirmation letter to purchase the required invoice.
PAYMENT
Land and sea travel services require 20% non-refundable down payment.
Air travel services require full payment in advance.
Accommodation facilities require 1N room charged non-refundable down payment.
Client will receive the invoice of all travel services after all the bookings confirmed by Indonesia Pristine Tour and third party who will in charge as the tour operator. Payment must be done before the due date listed. Reservation will be automatically canceled if deposit is not received by Indonesia Pristine Tour by the deposit due date. Payment of the deposit indicates client have read and accepted these Terms and Conditions. Client is able to pay the invoice through bank transfer (USD, Euro, IDR account). Any cost charged by bank or other extra cost caused by the difference currency should be paid by client. Client will receive a voucher for all travel services and the due date for the rest invoice mentioned. Flores Pristine should receive the amount for the rest invoice 1 month prior travel date. For any booking received less than 1 month prior travel date, client must settle full amount of the total travel cost.
CANCELLATION BY THE CLIENT
Client may cancel the booking at any time provided that the cancellation is communicated to Indonesia Pristine Tour. Cancellation charges will be applied as below policy :
Air travel services, 100% of total cost or depends on the class fare applied on the ticket.
15 days or more, forfeit of down payment (20% of total amount).
10 – 05 days, 50% of total travel cost.
04 days – day of travel, 100% of total cost.
CHANGES BY INDONESIA PRISTINE TOUR
Indonesia Pristine reserves the right at any time to cancel or changes of any facilities, services or prices described in our brochure or website and to substitute alternative arrangement of comparable monetary value or charges a supplement locally if alternative arrangements cannot be made without compensation to the client due to prevailing local conditions or any other reason. Where a major changes is made prior to departure, client may choose :
Accepting the changes and alternative arrangements with or without compensation to the client or with a refund of the difference in price.
Cancelling the tour and obtaining a full refund.
CANCELLATION BY INDONESIA PRISTINE TOUR
Indonesia Pristine reserves the right to cancel the tour in any circumstances (such as weather and sea condition) beyond our control with or without prior notice. Where we cancel prior to departure, full refund of the total cost paid will be made. Client will not be entitled to any compensation for the loss of the tour. Where the running tour is interrupted by circumstances beyond our control, refund amount should be calculated what is deemed to be a fair proportion of the tour cost. Indonesia Amazing has no responsibility for any compensation or other cost client should expense caused by the cancellation trip.
INSURANCE
Client must take out suitable travel insurance in order to take part in a tour organized by INDONESIA PRISTINE TOUR. INDONESIA PRISTINE TOUR doesn’t provide any insurance. Client is wholly responsible for arranging their insurance adequate cover for medical expenses arising through illness or accident during the trip and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons.
FLIGHTS
All departure and arrival time provided by the airline are estimates only. They may change due to air traffic control restrictions, weather conditions, operational or maintenance requirements. Indonesia Pristine Tour is not liable if there is any change to the flight schedule. Indoneisa Pristine not responsible for any losses suffered if client delayed and misses any flights.
Indonesia Pristine Tour is a travel agency specializing in unique and exclusive tour packages. We focus on exploring the untouched natural beauty of Indonesia, offering adventures that are tranquil, safe, and trustworthy.
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Office Address
- GW52+28H Batu Cermin, Kabupaten Manggarai Barat, Nusa Tenggara Tim.
- +6282146496120
- indonesiapristinetour@gmail.com
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